FAQ

Psst! Have a question? Our team is here to help.

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What are the delivery times?

Orders are generally shipped within 1 to 3 business days. Delivery times are estimated at 2-4 business days for France and 4-10 business days for Europe.

How can I be sure that the items you offer are authentic?

We work exclusively with brand-certified suppliers and trusted sources to guarantee the authenticity of all our products. Each item is verified and certified before being put up for sale. Furthermore, some brands feature a Certilogo on their items to verify their authenticity.

What should I do if I am not satisfied with my purchase or if the size does not fit me?

Our ultimate goal at Urban Clothing is to ensure customer satisfaction. If you are not completely satisfied with your purchase, you have 14 days from the date you received it to return the item. Please contact us before returning a product so that we can provide you with the appropriate instructions. For more information, please see our Refund Policy.

How can I track my order once it has been shipped?

Once your order has shipped, you will receive a confirmation email with a tracking link so that you can track the delivery of your package in real time.

Do you offer in-person pickup?

Yes, we offer free delivery exclusively in Toulouse and the surrounding areas as quickly as possible. To place an order, contact us on WhatsApp at 07.67.54.12.15 or on Instagram: urbanclothing.outlet.

How can I contact you?

To contact us, you can write to us at contact@urbanclothing.fr or on WhatsApp at 07.67.54.12.15